Track your order

It means that the package has arrived in the destination country and has been handed over to the local courier logistics in your city. Usually, once it's with the local carrier, it takes about 3–4 business days for it to be out for delivery.

It’s common for there to be no tracking updates for up to 5 days once the package arrives in the destination country. This usually happens because the package is being held at customs.

This isn’t a shipping delay, but rather a normal part of the process.

If there have been no updates for more than 7 days, please contact us via WhatsApp or by email at support@skynflow.com.

Most of our products are formulated in Korea, a country known for its excellence in the research and development of innovative, high-quality cosmetics. However, the final assembly takes place in China, which is why the products are labeled "Made in China" and shipments are dispatched from there.

This process allows us to combine advanced Korean technology with efficient, carefully monitored production, ensuring high-quality products that fully comply with international regulations.

Deliveries usually take 5–7 business days from the date the order is processed, which is when you receive the shipping confirmation email. Delivery times may vary depending on your location, local courier availability, and public holidays.

First, check your spam, promotions, or junk folder, as the email might have been filtered there.

Search for emails from support@skynflow.com or look for keywords like “Skynflow” or “shipping confirmation.”

If you still can't find it, contact our customer service team with your order number, and we'll resend the confirmation and tracking details.