Shipping Information

Order Processing Time
All orders are processed within 1–3 business days starting from the day after payment is received. During peak periods, such as holidays or special promotions, processing time may extend to up to 10 business days. Rest assured, we always do our best to ship every order as quickly as possible.

Delivery Times
Standard shipping typically takes 5-7 business days for delivery.
We also offer express shipping, with delivery in 2–5 business days, where available.
Delivery times may vary depending on your location and the local courier’s availability.

Shipping Tracking
Once your order has been shipped and handed over to the courier, you’ll receive a confirmation email with a tracking number and a link to track your shipment.
You can follow the status directly via the courier’s website or from our own platform.
If you experience any issues with tracking, our customer support team is always here to help, just visit the Contact Us page.

Packages Marked as Delivered But Not Received
In some cases, a package may be marked as “delivered” by the courier even if you haven’t physically received it. It may have been:

  • Left in your mailbox

  • Delivered to a neighbor

  • Left at your front door or a safe location noted in delivery instructions

  • Or the delivery confirmation email may have gone to your spam folder

Please check the following carefully:

  • Your mailbox

  • Around your front entrance

  • With neighbors or a building concierge

  • Your email spam folder

Important: If you do not contact us within 5 calendar days from the delivery date stated by the courier, we will no longer be able to assist with recovery of the package. After this period, no further investigations or claims with the courier can be initiated.

Refused Packages
If a package is refused upon delivery, we are unable to issue a refund. This is due to international shipping policies—refused packages are disposed of by customs and do not return to the sender.
To request a refund, please accept the package and follow the normal return procedure. We strongly recommend reviewing this policy before refusing any delivery.

Couriers Used in Italy
We partner with reliable couriers such as Poste Italiane, SDA, and IMILE to ensure safe and timely deliveries. For international orders, we work with trusted local logistics partners.

Holiday Shipping Delays
During holiday seasons or high-traffic periods, deliveries may experience delays due to increased courier volumes. We suggest placing your orders in advance to receive them on time.

Shipping Costs
Shipping fees are calculated at checkout and vary based on your location and selected shipping method.

Delivery Areas
We ship throughout Italy and to many international countries. Some remote areas may require longer delivery times. If you're unsure whether we ship to your location, please contact us before placing your order.

Lost Packages or Unusual Delays
If your package appears lost or is experiencing significant delays, please contact us right away. We’ll do everything possible to track your order and resolve the issue. Visit our Contact Us page for support with lost packages or unexpected delays.

Customer Support
If you have questions or need assistance, our team is available via email or WhatsApp to support you through every step of your purchase and delivery. You’ll find all contact details in the dedicated section of our website.