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Once your order has been processed and shipped, you will automatically receive a shipping confirmation email containing your tracking number and tracking link.

This email is usually sent within 24–72 hours after your order has been processed (excluding weekends and peak periods). Please note that during high-demand periods, processing times may take slightly longer (up to 4 days).

Before contacting support, we recommend checking:

• your inbox (including promotions tab)
• your spam or junk folder
• the email address used at checkout

If you still cannot find your tracking email after this timeframe, feel free to contact our support team through the form and we’ll be happy to assist you.

You can check the status of your order at any time using our Track your order page.

Simply enter your tracking number in the tracking field to view the latest updates on your shipment. You can access the tracking page by clicking here.

Please keep in mind:

• Tracking updates may take 24–72 hours to appear after shipment
• Status updates depend on the courier and may not refresh immediately
• Once the package is in transit, delivery times may vary depending on your location

If your tracking has not updated for several days or you believe there may be an issue, you can contact our support team through our form for further assistance.

Our products, including the Collagen Mask and others, are formulated without parabens, nickel, or silicones to ensure maximum safety and effectiveness.

• Parabens: Commonly used as preservatives, parabens can accumulate in the body and have raised concerns about their long-term safety. That’s why we choose safer alternatives to protect your skin’s health.
  
• Nickel: This metal can trigger allergic reactions in sensitive individuals. By excluding it from our formulas, we help reduce the risk of skin irritation.
  
• Silicones: While they may give a temporary silky feel, silicones can form an occlusive layer on the skin, blocking breathability and nutrient absorption. They’re also poorly biodegradable, with a negative impact on the environment.
  

By choosing natural and biocompatible ingredients, we’re committed to creating products that respect both your skin and the planet, while still delivering safe and effective results.

Most of our products are formulated in Korea, a country renowned for its excellence in cosmetic research and the development of high-quality, innovative skincare. However, the physical production takes place in China, which is why the products are labeled as “Made in China.”

This approach allows us to combine advanced Korean technology with efficient, quality-controlled manufacturing, ensuring high-quality products that fully comply with international safety and quality standards.

Standard delivery usually takes 5 to 7 business days, depending on your location.
Express shipping is also available in some areas and typically arrives within 2 to 5 business days.

Please note that processing times (1–2 business days) are in addition to delivery times.

You can track your order using the tracking link we sent you by email once your order was shipped.

If you're having trouble locating this information, feel free to contact us with your order number and we'll assist you right away.

Alternatively, you can enter your tracking code on our tracking page by clicking HERE, or use the international courier link: 17track.com.

Yes, but only if your order hasn’t been processed or shipped yet.

If you need to update your shipping address, please contact us as soon as possible with your order number and the correct address.

Once the order has been handed over to the courier, unfortunately, we can no longer modify the shipping details.