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We answer from Monday to Friday from 9.00 to 17.00 Italian time.
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Frequently Asked Questions
Are there parabens and silicones in your products?
Are there parabens and silicones in your products?
Our products, such as the Collagen Mask and others , are formulated without parabens, nickel and silicones to ensure maximum safety and effectiveness.
- Parabens: Used as preservatives, parabens can build up in the body and have been the subject of debate regarding their safety. For this reason, we prefer safer alternatives to preserve the health of the skin.
- Nickel : This metal can cause allergic reactions in sensitive individuals. By avoiding it in our formulations, we reduce the risk of skin irritation.
- Silicones : Although they provide an immediate sensation of softness, silicones can create an occlusive barrier on the skin, preventing transpiration and the absorption of nutrients. In addition, they are poorly biodegradable, with a negative impact on the environment.
By opting for natural and biocompatible ingredients, we are committed to offering products that respect both the skin and the environment, while ensuring effective and safe results.
Are your products Made in Korea?
Are your products Made in Korea?
Most of our products are formulated in Korea, a country known for excellence in research and development of innovative and high-quality cosmetics. However, the physical production takes place in China, which is why the products are marked as “Made in China”.
This process allows us to combine advanced Korean technology with efficient and controlled production, ensuring high quality products that comply with all international regulations ☺️
How many days does it take for delivery?
How many days does it take for delivery?
Standard shipments with Poste Italiane usually take 6-9 working days to arrive at their destination. Delivery times may vary based on your location, the availability of the courier in your area and holidays.
Where is my order?
Where is my order?
You can track your order using the tracking link we emailed you when it shipped. If you are having trouble finding this information, please contact us with your order number and we will help you right away or enter your tracking number on our tracking page by clicking HERE or by clicking the international carrier link: 17.track.com
Can I change my shipping address?
Can I change my shipping address?
Yes, you can change your shipping address, but only before your order ships. Please email us immediately if you need to make a change.
We guarantee tracked and insured shipping anywhere in Italy.
Every product you find on our site is 100% safe for your skin and approved by top dermatologists.
You can return your products up to 60 days from the delivery date by writing to us via email or whatsapp.
Our products have been tested and certified as effective by international scientific studies.