Shipping information
Order Processing Times: All orders are processed within 1-3 business days from the day after payment is received. During high demand periods, such as Christmas or special promotions, processing times may extend to 7 business days. Please be assured that we do our best to process every order as quickly as possible.
Delivery Times: Standard shipping usually takes 5-10 business days to arrive. We also offer express shipping, which guarantees delivery within 2-5 business days, where available. Delivery times may vary depending on your location and the availability of the courier in your area.
Shipment Tracking: Once your order has been shipped and then handed over to the courier, you will receive a confirmation email with the tracking number and a link where you can track your shipment. You can use this number to track the status of your shipment directly on the courier's website or even from our website. If you have any difficulty tracking, our customer service is always available to help you; go to the Contact Us page for inquiries regarding your shipment.
Couriers Used: We rely on reliable couriers such as Poste Italiane and SDA to ensure that your order arrives safely and on time. For international orders, we work with local logistics partners to ensure efficient delivery.
Holiday Delays: During the holiday season or other busy periods, there may be delays in deliveries due to the high volume of shipments handled by carriers. We recommend placing orders well in advance to ensure you receive them on time.
Shipping Costs : Shipping costs are calculated at checkout and vary based on destination and shipping method chosen.
Delivery Areas: We ship to all of Italy and many international countries. However, some remote areas may require longer delivery times. If you are unsure about shipping availability in your area, please contact us before placing your order.
Lost Packages or Unusual Delays: In the event of a lost package or significant delay, please contact us immediately. We will do our best to track down your order and resolve the issue as quickly as possible. Please visit our Contact Us page for inquiries regarding lost packages or unusual delays.
Customer Service: If you have any questions or need assistance, our team is available via email or WhatsApp to support you at every stage of purchase and shipping. You will find all the contacts in the dedicated section of our website.