Track your order

Please enter the tracking code we sent you via email below (Do not enter order number #1000).

You can find the tracking code in the shipping confirmation email we sent you the day your order was processed.

The couriers who take care of your shipment

Timeline

How to interpret your shipment tracking

5%

Day 1: The courier has taken charge of your package

10%

Day 2: The courier has put your package into transit

25%

Day 4: Your package has arrived at the departure airport

45%

Day 7: Your package has arrived at the destination airport

60%

Day 8: Your package has been cleared through customs

80%

9th day: your package has arrived at the Northern HUB of the Poste Italiane courier

95%

Day 12: Your package is ready for delivery

100%

Day 13: Your package is delivered!

In total it takes about 6-9 business days for delivery, from when you receive the email with the tracking code.

Need help?

What does "Delivered to local carrier" mean?

This means that the package has arrived in Italy and has been handed over to the logistics of the local courier Poste Italiane . Usually, from the time it is handed over to the local courier, it takes about 4 working days to see it delivered.

Why has my package been stuck for a few days?

It often happens that when the package arrives in Italy there are no updates for 5 days. This happens because the package is stuck in customs. It is not a slowdown in shipping but is a normal procedure . If there are no updates for more than 7 days contact us on whatsapp or by email at support@skynflow.com

Why is the package coming from China?

Most of our products are formulated in Korea, a country known for excellence in research and development of innovative and high-quality cosmetics. However, the physical production takes place in China, which is why the products are marked as “Made in China” and shipped from there.

This process allows us to combine advanced Korean technology with efficient and controlled production, ensuring high quality products that comply with all international regulations ☺️

How many days does it take for delivery?

The courier that takes care of the final delivery is Poste Italiane and deliveries usually take 6-9 working days from the date of order fulfillment, or from when you receive the shipping confirmation by email. Delivery times may vary based on your location, the availability of the courier in your area and holidays.

What do I do if I can't find your shipping email?

Before writing to us on whatsapp or by email at support@skynflow.com check that the email has not ended up in spam.