Frequently Asked Questions
Products
Do Skynflow products contain parabens, silicones or nickel?
Do Skynflow products contain parabens, silicones or nickel?
No, most Skynflow products are formulated without parabens, silicones and nickel, ensuring maximum safety and effectiveness for your skin.
Are Skynflow products suitable for all skin types, including sensitive skin?
Are Skynflow products suitable for all skin types, including sensitive skin?
Yes, Skynflow formulations are designed to be gentle and suitable for all skin types, including sensitive skin. However, it is always advisable to do a patch test before use.
Can Skynflow products be used during pregnancy?
Can Skynflow products be used during pregnancy?
Yes, Skynflow products are formulated with safe and harmful ingredients, making them suitable even during pregnancy.
Are Skynflow products tested on animals?
Are Skynflow products tested on animals?
Skynflow is committed to offering products that are respectful of both your skin and the environment, while ensuring effective and safe results.
How does the Bio-collagen Night Mask work?
How does the Bio-collagen Night Mask work?
Bio-Collagen Night Mask works by delivering a concentrated dose of collagen and hydration while you sleep. It penetrates deep into the skin to repair, firm and smooth the surface, reducing the appearance of fine lines and wrinkles in the morning. The mask can be removed with a peel-off effect or simply rinsed off with water.
Where are your products produced?
Where are your products produced?
All Skynflow products are formulated and manufactured in certified laboratories, mainly in South Korea and Japan , countries known for their advanced skincare research. However, bottling takes place in China, which is why the product is marked as “Made in China”.
This process allows us to combine advanced Korean technology with efficient and controlled production, ensuring a high quality product that complies with all international regulations.
Are Skynflow products dermatologically tested?
Are Skynflow products dermatologically tested?
Yes, all Skynflow products are clinically tested to ensure safety and efficacy. Each formula undergoes rigorous dermatological testing to minimize the risk of irritation and adverse reactions.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept payments with:
- Credit and debit cards (Visa, Mastercard, Maestro, American Express)
- PayPal
- Klarna (pay in 3 interest-free installments)
- Bank transfer (only on request via WhatsApp at +39 351 448 2678 )
Do you accept cash on delivery?
Do you accept cash on delivery?
No, we do not accept cash on delivery . This payment method is not safe for us or for the customer. The risk of refused or lost packages can compromise the service and cause delays in shipments. Furthermore, it does not offer any protection for the customer in the event that the courier does not deliver the package correctly. For this reason, we prefer to guarantee safe transactions through traceable payment methods.
Can I pay by bank transfer?
Can I pay by bank transfer?
Yes, we accept bank transfer only on request . To receive the bank details and complete the order, write us on WhatsApp at +39 351 448 2678. The order will be processed once the payment is received.
How does paying with Klarna work?
How does paying with Klarna work?
Klarna lets you split your purchase total into 3 interest-free installments . Simply select Klarna at checkout and follow the instructions to complete your payment. The first installment will be charged immediately, with the remaining two payments every 30 days.
Is it safe to pay on your site?
Is it safe to pay on your site?
Absolutely! All payments are protected by SSL encryption to ensure maximum security. In addition, PayPal and credit cards offer purchase protection.
If you need more information about payments, contact us on WhatsApp! 😊
Shipping
How long does it take to process orders?
How long does it take to process orders?
Orders are processed within 1-3 business days . Once shipped, you will receive an email with a tracking code to monitor your shipment.
How long does delivery take?
How long does delivery take?
Delivery times are 6-9 working days from the date of order processing.
Which couriers do you use for shipping?
Which couriers do you use for shipping?
International shipments are handled by YunExpress , while in Italy the final delivery is entrusted to Poste Italiane .
How can I track my order?
How can I track my order?
You can track your shipment by entering the tracking code on our dedicated page: Track your order .
Will I receive shipping updates?
Will I receive shipping updates?
Yes! After completing your order, you will receive an order confirmation email. When your order ships, you will receive a second email with your tracking code .
Returns
Can I return a product?
Can I return a product?
Yes, you can return items, but only unused and sealed cosmetics .
Is the return free?
Is the return free?
No, return costs are the responsibility of the customer .
How long do I have to make a return?
How long do I have to make a return?
You have 60 days from receipt of the package to request a return.
Can I return a product that has already been opened?
Can I return a product that has already been opened?
No, for hygiene reasons we cannot accept returns of cosmetics that have already been used or opened .
What happens if the product has expired?
What happens if the product has expired?
We do not accept returns of expired products . We recommend that you check the expiration date before making a purchase.
If you need assistance, contact us on WhatsApp at +39 351 448 2678 ! 😊
We guarantee tracked and insured shipping anywhere in Italy.
Every product you find on our site is 100% safe for your skin and approved by top dermatologists.
You can return your products up to 60 days from the delivery date.
Our products have been tested and certified as effective by international scientific studies.