Politique de confidentialité
Last updated: April 12, 2026
This Privacy Policy describes how Skynflow (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use, or make a purchase from skynflow.com (the “Site”) or otherwise interact with our services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope and Definitions
For the purposes of this Privacy Policy:
- “Personal Information” means any information that identifies, relates to, or can reasonably be linked to you
- “Services” includes our website, products, communications, and customer support
- “You” refers to any user, customer, or visitor
2. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Services constitutes acceptance of the updated policy.
3. Information We Collect
A. Information You Provide
We collect personal information you voluntarily provide, including:
- Name, email, phone number
- Billing and shipping address
- Payment details (processed securely via third parties)
- Account credentials
- Customer service communications
- Reviews, feedback, and survey responses
B. Automatically Collected Information
We automatically collect data through cookies and tracking technologies, including:
- IP address
- Device type and browser
- Pages viewed, time spent, interactions
- Referring URLs
- Purchase behavior
C. Information from Third Parties
We may receive information from:
- Shopify and eCommerce platforms
- Payment processors (e.g., card providers)
- Advertising partners (Meta, Google, TikTok, etc.)
- Analytics providers
4. How We Use Your Information
We use your personal information for:
A. Order Processing and Fulfillment
- Process transactions
- Ship and deliver orders
- Provide tracking updates
- Manage returns and replacements
B. Customer Support
- Respond to inquiries
- Resolve disputes and complaints
- Provide after-sales service
C. Marketing and Advertising
- Send tailored promotional emails, SMS, and offers
- Show targeted ads across platforms
- Personalize your experience
You may opt out at any time. Please contact us at support@skynflow.com or submit the form here.
D. Fraud Prevention and Legal Protection
We use your information to:
- Detect fraudulent transactions
- Prevent chargebacks and abuse
- Investigate disputes
- Enforce our Terms of Service
We reserve the right to retain and use relevant data (including communication history, IP logs, and order data) to defend against chargebacks, claims, or fraudulent activity.
E. Business Operations
- Improve our website and products
- Analyze customer behavior
- Optimize marketing performance
5. Legal Bases for Processing (GDPR)
If you are in the EEA, we process your data under:
- Contractual necessity (order fulfillment)
- Legitimate interest (marketing, fraud prevention, improvements)
- Consent (where required)
- Legal obligation
6. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
- Remember preferences
- Track behavior and conversions
- Deliver personalized ads
Third parties may also use tracking technologies on our Site.
You can manage cookies via your browser settings. Disabling cookies may impact functionality.
7. Sharing of Personal Information
We may share your information with:
Service Providers
- Payment processors
- Shipping and logistics partners
- IT and cloud providers
- Customer support tools
Marketing and Advertising Partners
- Platforms such as Meta, Google, TikTok
Legal and Compliance
We may disclose information:
- To comply with legal obligations
- To respond to disputes or chargebacks
- To protect our rights, property, or safety
8. Data Retention
We retain your data as long as necessary for:
- Providing Services
- Legal compliance
- Dispute resolution and fraud prevention
We may retain certain data longer where required to defend against claims or enforce agreements.
9. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Request data portability
- Opt out of sale or sharing of data
- Limit processing
- Withdraw consent
To exercise your rights, contact us at: info@skynflow.com
We may verify your identity before processing requests.
10. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information
- Not be discriminated against for exercising your rights
We do not sell personal data in the traditional sense, but we may share data for advertising purposes.
To opt out, contact us at support@skynflowlcom or use available website tools from here.
11. Children’s Privacy
Our Services are not intended for individuals under 16. We do not knowingly collect personal data from children.
12. Data Security
We implement reasonable security measures. However, no system is completely secure.
You are responsible for maintaining the confidentiality of your account credentials.
13. International Data Transfers
Your data may be processed outside your country.
We use appropriate safeguards such as Standard Contractual Clauses where required.
14. SMS and Messaging Policy
By opting into SMS marketing, you consent to receive:
- Order updates
- Tailored promotional messages
- Cart reminders
Consent data is not shared with third parties except messaging providers necessary to operate the service.
You can opt out at any time by replying "STOP" to our text messages.
15. Third-Party Links
We are not responsible for third-party websites linked from our Site. Review their policies separately.
16. Contact Information
For questions or requests:
Email: support@skynflow.com
We act as the data controller for your personal information unless otherwise specified.