Frequently Asked Questions
Products
Do Skynflow products contain parabens, silicones or nickel?
Do Skynflow products contain parabens, silicones or nickel?
No. Most Skynflow products are formulated without parabens, silicones or nickel, ensuring maximum safety and effectiveness for your skin.
Are Skynflow products suitable for all skin types, including sensitive skin?
Are Skynflow products suitable for all skin types, including sensitive skin?
Yes, Skynflow formulations are designed to be gentle and suitable for all skin types, including sensitive skin. However, it is always recommended to perform a patch test before use.
Can Skynflow products be used during pregnancy?
Can Skynflow products be used during pregnancy?
Yes, Skynflow products are formulated with safe ingredients and free from harmful substances, making them suitable for use during pregnancy.
Are Skynflow products tested on animals?
Are Skynflow products tested on animals?
Skynflow is committed to offering products that respect both the skin and the environment, while ensuring effective and safe results.
How does the Bio-Collagen Night Mask work?
How does the Bio-Collagen Night Mask work?
The Bio-Collagen Night Mask works by releasing a concentrated dose of collagen and hydration while you sleep. It penetrates deeply into the skin to repair, firm, and smooth its surface, reducing the appearance of fine lines and wrinkles by morning. The mask can be removed with a peel-off effect or simply rinsed off with water.
Where are your products made?
Where are your products made?
All Skynflow products are formulated and produced in certified laboratories, mainly in South Korea and Japan, countries known for their advanced skincare research. However, the bottling takes place in China, which is why the product is labeled ‘Made in China.’
This process allows us to combine advanced Korean technology with efficient and controlled production, ensuring a high-quality product that complies with all international regulations.
Are Skynflow products dermatologically tested?
Are Skynflow products dermatologically tested?
Yes, all Skynflow products are clinically tested to ensure safety and effectiveness. Each formula undergoes rigorous dermatological testing to minimize the risk of irritation and adverse reactions.
Payments
What payment methods do you accept?
What payment methods do you accept?
We accept payments via:
• Credit and debit cards (Visa, Mastercard, Maestro, American Express)
• Shop Pay
• Afterpay
• PayPal
• Zip Pay
Do you accept cash on delivery?
Do you accept cash on delivery?
No, we do not accept cash on delivery.
This payment method is not secure for either the customer or the company. The risk of rejected or lost parcels can disrupt the service and cause shipping delays. Additionally, it does not provide any protection for the customer if the courier fails to deliver the package correctly.
For these reasons, we only use secure and trackable payment methods to ensure a safe and reliable shopping experience.
Is it safe to pay on your website?
Is it safe to pay on your website?
Absolutely yes! All payments are protected by SSL encryption to ensure maximum security. In addition, PayPal and credit cards offer purchase protection.
If you need more information about payments, feel free to contact us on WhatsApp!
Shipments
How long does it take for you to process orders?
How long does it take for you to process orders?
Orders are processed within 1–3 business days.
Once shipped, you will receive an email with a tracking code so you can follow your package.
How long does delivery take?
How long does delivery take?
Delivery takes 6–9 business days from the date your order is processed.
Which couriers do you use for shipping?
Which couriers do you use for shipping?
International shipments are handled by YunExpress, while final delivery in Italy is made by Poste Italiane.
We also have local couriers such as USPS, Gofo Express, and iMile.
How can I track my order?
How can I track my order?
You can track your shipment by entering your tracking code on our dedicated page: Track Your Order.
Will I receive shipping updates?
Will I receive shipping updates?
Yes! After completing your order, you’ll receive an order confirmation email.
Once your order has been shipped, you’ll receive a second email with your tracking number.
Returns
Can I return a product?
Can I return a product?
Yes, you can return a product, but only if it is unused and still sealed.
Is the return free?
Is the return free?
No, return shipping costs are the responsibility of the customer.
How much time do I have to make a return?
How much time do I have to make a return?
You have 60 days from the date you received the package to request a return.
Can I return a product that has already been opened?
Can I return a product that has already been opened?
No, for hygiene reasons we cannot accept returns of cosmetics that have already been opened or used.
We guarantee tracked and insured worldwide shipping
All Skynflow products are 100% safe for your skin and approved by top dermatologists
You can return your products up to 60 days from the delivery date
Our products have been tested and certified as effective by international scientific studies